Trade with

At Siddhartha Commodities PVT. LTD. you have
access to a wide range of
investment choices, online trading platforms, research and investment education to help you build and manage a portfolio suited to your needs.

Open an Account
Raise your complaint
--- OR ---
Track your complaint

Complaint

Siddhartha Commodities Pvt. Ltd. is a SEBI registered Stockbroker (INZ000086139) MCX Member (31460) and NSE Member (90344) as an intermediary for placing buy and sell orders on behalf of the clients, in the Capital market and Commodity market. Our ability of providing customer service and addressing a customer’s query depends a lot on the information that we have and we address all issues on a best effort basis to provide a delightful experience to our customers.

Level 1 :

Dealing Executive The customer can approach customer support help desk Ph. no. 0141-4911811 / or by sending an email on the exclusive email id: - grievances@siddharthacommodities.com. Or register a complaint through “complaint box”. A ticket will be raised through every mode of complaint. Please mansion Client Code, Client Name and detailed complaint.

Level 2 :

Head Office in Charge If not responded within one working day then we have one dedicated Operations manager who can be contacted over telephone in order to escalate the matter Name of Operations Head : ARPIT GANGWAL Telephone No.: 0141-4911811 Mobile No. 8003919191 Email ID: operations@siddharthacommodities.com

Level 3 :

Compliance Officer If not responded within 3 working day then we have one dedicated Compliance Officer who can be contacted over telephone in order to escalate the matter Name of Compliance Officer : AMIT KUMAR Telephone No.: 0141-4911811 Mobile No. 7792007792 Email ID: compliance@siddharthacommodities.com

Level 4 :

Managing Director If not responded within 5 working day then we have one dedicated Managing Director who can be contacted over telephone in order to escalate the matter Name of Managing Director : AJAY GANGWAL Telephone No.: 0141-4911811 Mobile No. 9314565653 Email ID: md@siddharthacommodities.com

This information will be provided to all clients while opening an account. In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Operations Manager and if Operations Manager cannot solve, then they can report to Compliance Officer. And if Compliance Officer cannot solve, then they can report to Our Managing Director. Compliance officer maintain records of all complaint and its redressal actions and if needed.then he maintain separate file for each complaints. In case not satisfied with the response please contact the concerned exchange(s) at: WEB ADDRESS CONTACT NO. EMAIL ID MCX 022-66494000 customersupport@mcxindia.com In case the complaint is not redressed at Stock Broker / Stock Exchange level, the customer may approach SEBI and lodge the complaint on SCORES (a web based centralized grievance redressal system of SEBI) at Click here

Detailed procedure for SCOREs can be accessed through SEBI circular Ref. No. SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20, dated March 10, 2017. Filing complaint on SCORES – Easy & quick Register on SCORES portal Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID Benefits: Effective Communication Speedy redressal of the grievances. Detailed procedure for filing a complaint through designated email id/ Telephone number/ number/Complaint Box can be understand by given Flowchart :


Track complaint status


Detailed write up on procedure for finding out status of the complaint:

After submitting your complaint through any mode, a ticket number will be generated. You can trace your status by entering ticket number. you will get your status as per given below types :

  • Open : if your complaint is received but work has not yet started on this.
  • In-process : Work has started on your complaint and has been sent to the concerned department.
  • Closed : Your complaint has been resolved and after that you will get an email and call from the concerned department.
Closed : Your complaint has been resolved and after that you will get an email and call from the concerned department.

You can understand this process with the help of given flow chart:


Ticket Created
Ticket Status: Open

Ticket Status: In-process
Ticket Status: Completed